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It appears to be Harbortouch’s policy to enforce the terms of its agreement even in the event that a merchant goes out of business.
A Harbortouch representative has stated on multiple occasions that the company offers rigorous agent training and has procedures in place to discipline ISOs that act unethically.
Harbortouch’s “Elite” POS system costs per month, while its “Echo” POS system costs per month.
Although these are the company’s official terms, the company’s use of independent sales agents means that transaction rates and fees may vary from agent to agent.
The company also clearly discloses its service agreement terms in its paperwork and requires follow-up communication with merchants after they open an account.
However, Harbortouch still routinely receives complaints that describe misrepresentation or nondisclosure by its independent sales agents.
As a company, we must always strive to provide our customers with the best possible experience with both innovative technology and sincere personal attention.”Harbortouch hires independently contracted sales agents (ISAs) to resell its merchant account services.
Merchants who cancel before the Install Date should only owe a 0 restocking fee.
Harbortouch (harbortouch.com) is a merchant account provider based in Allentown, Pennsylvania. Harbortouch previously operated under the name “United Bank Card.” At this time, Harbortouch primarily promotes its custom POS systems.
Launched in 1999, the company provides card processing services, point-of-sale systems, electronic cash registers, and card processing terminals to U. Harbortouch claims to operate merchant accounts for over 120,000 business locations and to process in excess of billion annually.
On this website and elsewhere, reports are common of a Harbortouch sales representative promising to waive fees or provide month-to-month contracts only to fail to follow through, leaving the merchant on the hook for some unfavorable contract terms.
Online complaints seem to indicate that a common point of miscommunication has to do with Harbortouch’s heavily promoted deals for free equipment or a free POS system.
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It is also important to note that all of the key terms of our program are clearly outlined in the contract that each of our customers sign.